Pulished on Aug. 16,

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If you want to import Alibaba wholesale glassware from China, then this article will teach you how to use Alibaba in the right way so that you won't suffer losses.

However, you need to be prepared before you start looking for suppliers of china glassware. Therefore, I strongly suggest you look at this strategy first.

Alibaba is one of the largest Asian B2B websites in the world, so it is most suitable for us to find glassware suppliers. There are many sellers on Alibaba, so you must know what need to import .

What glassware depends on your thoughts and your local market.

Tip # 1: Never assume anything

When communicating with suppliers, no assumptions should be made about product availability.

I have tried many times to sell me products that are not displayed on its website. In contrast, I also require product samples that are displayed online but are no longer provided by suppliers.

In general, suppliers' websites are not up-to-date, and some suppliers are better than others in maintaining their online products. I even have an example, after paying the sample, the supplier came back to report

Tell me, 6 of the 9 samples ordered have been discontinued.

Do not assume that something is available or unavailable. Please be sure to inquire and confirm before ordering, especially pay for any samples.

Tips for Questions:

Are there any new glassware products or designs currently not displayed online?

Has the glassware displayed online been discontinued or no longer available?

Tip # 2: Don't be afraid to communicate with suppliers

Most of the suppliers I have dealt with have responded in a quick and friendly way, which has strengthened the importance of building relationships. Although in a few cases suppliers seem to respond slowly, most suppliers

Both are eager to participate in dialogue, answer questions and discuss samples.

In most cases, their English writing skills are very good. Their ability to send and receive exceeded my expectations. In addition, please make sure it is free of charge and not excessive. For example: "I am

Looking at your catalog and noticing that you have some very good products ... "

The supplier is a real person, just like you and me. Don't be afraid to jump in and start the conversation.All details about glassware can be learned from it.

Tip # 3: Excessive Friendly Selling Needs Decisive Rejection

Some suppliers are almost too friendly. This may be due to cultural differences, but when I said it was too friendly, I meant to send 2-3 emails every day asking if you want to explicitly refuse or not

Say 3-4 times before viewing or purchasing certain content.

Editor's note: I never use my main address to communicate with Alibaba to avoid being sent spam by suppliers.

Although I am sure that most of these people have good intentions, but this kind of frequent promotion is still very annoying.

Trust your intuition. Give people the benefit of doubt, but be consistent with your intuition.

Hint: If you are trying to purchase custom glass mugs and the supplier is trying to sell you cat beds for the fourth time in 5 days, then you have time to click on the spam button.

Tip # 4: Communicate as concretely and efficiently as possible

Customize supplier inquiries for specific product categories. This may sound obvious, but from the very beginning, you will know very specifically what products you want to buy, including product type, size, post-processing technology, etc.

For example, I am looking for all kinds of decal wine glasses. When I sent an initial to a glassware manufacturer, I accidentally received photos of non-violent glasses, which caused some problems.

Chaos.

I also recommend using templates, but please make sure to customize 10% templates for each vendor. If you want decals, please indicate in your that you are looking for polyester.

Small parts.

Otherwise, like me, you may receive different and most likely cheaper products or materials than you expected.

Don't assume anything about product details.

Hint: Very specific and requires suppliers to confirm product specifications before production and delivery.

Charges To Import From China And Alibaba By Air And By Sea

Tip # 5: The supplier's goods may not meet your expectations 100%

For Alibaba and global sources, "what you see is what you get" does not necessarily apply. Although I did all the things mentioned above, I did not order the samples I received several times.

A sample of.

When I asked the supplier why the product was different from the one I ordered, the typical response was: "the product has been discontinued or we only have another product to ship ... etc.,"

You will never have a second chance to make a first impression. Don't be afraid to let suppliers take responsibility. Some people may not agree with this, but my idea is that if they cannot get a simple one

The sample order of is correct, and the possibility of screwing up the batch order may be higher.

Prompt &#;: Confirm sample orders before delivery and request sample photos to ensure its accuracy.

Tip # 6: Most suppliers expect wire transfers

Pay! Most suppliers allow you to pay through PayPal. Some people have PayPal, but they won't tell you unless you ask, so be sure to ask. In fact, for most suppliers

For example, I used the following wording: "Our company policy stipulates that PayPal will be used to purchase samples for the first time".

Although most suppliers accept purchases through PayPal, they certainly prefer and default to T/T (wire transfer) or Western Union remittance. I paid a supplier through Western Union remittance and did not

Any questions. I find it as simple as PayPal, but for Western Union remittance, you cannot get a refund. Once the money disappears, it disappears.

Moral of the story-PayPal is used to pay for most samples, but don't be afraid to remit money by wire transfer or Western Union. This is not the end of the world.

Hint: I suggest you pay with a supplier by wire transfer (T/T). If it makes you feel better, please select the supplier that you will pay less for the sample. Although it is only a suggestion

However, doing so will help you become familiar with all routes and logistics related to international wire transfers.

If you decide to pay by wire transfer, please ensure and confirm that you have the exact wire transfer information, including beneficiary information, address, shortcut code and account number. This point is not emphasized enough.

I learned a lot from a supplier, and I spent $75 on wire transfer. If one character is incorrect, the Bank of China may transfer your funds within an uncertain period of time.

Gaps in China's banking industry. In addition, you have to pay extra fees to the bank to recall or modify the wire transfer.

How To Pay Your Supplier in China + Alibaba Supplier Payments Tutorial Guide

Tip # 7: Any important link needs to have real samples.

The sample is an investment. Pharmaceutical companies are notorious for spending millions of dollars on research and development every year. Most drugs cannot pass clinical trials. Some drugs will not be approved by FDA, but a few do

Drugs that can surmount all obstacles will make the investment worthwhile.

Although buying samples looks daunting, please be sure to keep perspective. Compared with the initial investment of subway or UPS store franchise, the risk/return rate of online store is much higher, not to mention life.

The difference in methods.

Don't be afraid to spend money on samples. You must know what you are selling before you can sell it. You will learn a lot in the process. Be wise according to your budget, but don't be afraid of losing.

Lose and shrink back. The sample of glassware is very important. You can see whether the colorant and packaging of glass are correct, which will affect the future sales of your products.

Hint: Ask suppliers about the sales of their top five products. Take some time to find your favorite products, because there will probably be more products you want to see with your own eyes than those you are willing to pay for.

Products. According to photos, product descriptions and supplier suggestions, choose the best.

Tip # 8: Pretend to be a big buyer

Please use "us" instead of "me" and "ours" instead of "mine" in your to suppliers. Sam emphasized this point many times in his lessons. This not only makes your

The company looks bigger than it is now, and it also shows a sense of teamwork and unity.

Hint: This is the actual I sent to the supplier after receiving the sample. Pay attention to the use of the words "we" and "ours".

Hi Tina,

We want to confirm that we received the sample today. In the next few months, we will meet with many customers to discuss your products and potential plans to advance bulk purchases. We will definitely let you

Understand our plan.

During this period we did encounter some problems:

1) Do you provide OEM service (logo)?

2) Can you make it according to the specific size and color requirements? (For example, if we want to buy 5 different products, each product has 3 colors and 2 sizes. )

3) What is the minimum order quantity and delivery time for batch orders?

4) How do you deal with product quality problems? For the product GB, this glass's color, heat resistance and packaging safety.

Tip # 9: Understand the differences between manufacturers and trading companies

Generally speaking, it is easy to judge whether the supplier is a manufacturer or a trading company (wholesaler/retailer). However, I noticed some very obvious trends between manufacturers and trading companies.

As a general rule of thumb, companies that say "import/export companies" are probably not manufacturers, even if their company profiles indicate manufacturers.

With obvious things such as price and minimum order quantity differences, trading companies certainly have more ways to promote sales, while manufacturers seem more eager to build relationships.

However, at the beginning, you may be interested in buying from trading companies because they will provide a lower minimum order quantity (MOQ). As long as you know the trading company's FOB price (price per unit) will be more

High, and there are more mixed possibilities, such as inventory depletion (if they do not create products, then their control over the amount will reduce the inventory in stock)

Moral of the story-know who you deal with in terms of supplier types and the pros and cons of working with manufacturers and trading companies.

Hint: In some cases, I politely asked some suppliers about the percentage of their business in the manufacturing and wholesale industries. Most sales representatives are very happy to share this information.

Which business is better manufacturing or trading business? Know in details

Tip # 10: Prepare to ship the goods to your country

Oh, the fun of international air transportation! Most suppliers will set the freight for you. All you have to do is provide your shipping address and number for confirmation. Just know in advance that it will cost you and your arms and

Legs, and the transportation cost may actually exceed the cost of the actual sample.

In addition, it is a good idea to confirm the transportation cost before paying the samples. Some suppliers confuse the two costs, while others separate them and surprise you at the last minute.

It is very expensive to transport samples. If this makes you feel depressed, please remember that the sample (including freight) is an investment!

Hint # 11: For factories that are not sure about the quality, please check with the company.

Companies such as the Asian Inspection Company (now called QIMA) will send representatives to your factory to check some of your goods according to your quality control list. The cost of this service is about 300 US dollars.

Yuan, the cost is very worth it. Once your goods pass the inspection test, you can finally start selling!

Tip # 12: Try to find a professional forwarder for freight transportation.

Professional freight forwarders are conscientious and responsible, and can play a very good role as a bridge. For the cross-border logistics market, the basic large quantities of goods are transported through dedicated lines, air routes, sea routes, railways and other channels.

There will be many risk problems among them. Freight forwarders can solve all potential problems, large and small. It is normal to have more problems in the whole logistics process. They can handle problems professionally.

Tip # 13: Quick Selection of High Quality Glassware Suppliers

If you search for a glass, glass bottle, glass jug, etc, there will be a large number of suppliers, so how can you quickly select them?

First of all, we should choose the gold medal supplier with badges, preferably with trade guarantee. The advantage is that if the supplier fails to meet the terms of the order contract, Alibaba will guarantee your refund, and then from

Price, MOQ, etc.

Tip# 14: Be sure to check carefully the goods received.

The factory has a strict packing system, and the average worker is relatively experienced, but we usually need the factory to send the packing photos at that time. Sometimes the truck tilts or pulls the goods when lifting the cabinet.

Force majeure factors, such as sudden braking, occurred when the child arrived at the port, which all require good communication with suppliers. Glass products are inherently easy to break, so it is very important to ensure the safe arrival of the goods.

Your Account | Ordering | Shipping | Product Questions | Returns | Warranty Claim | Replacement Parts | Links | Others | Contact Us

YOUR ACCOUNT

HOW DO I CREATE AN ACCOUNT?

While you can still shop without an account, having an account lets you track your orders more efficiently and receive updates on your orders.

To create an account, follow these steps: Go to the Create an Account page by clicking on this link. Fill up the boxes to sign up for an account.

 

HOW DO I MANAGE MY ACCOUNT?

To modify your account information online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select "Account Details."

 

FORGOT YOUR PASSWORD

To retrieve a forgotten password, you can click this link. You will then be prompted to enter your Address. Once you select Submit, an auto-generated is sent with a "reset password" link. When you select the Reset Password link, you will be directed to the Reset password page. Here you can input and save your new password.

ORDERING

HOW DO I PLACE AN ORDER?

To place an order, please follow these steps:

1. Select Item(s) 

After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now."

2. Review Item(s) in Cart 

If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Check Out 

Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

4. Confirm Order

After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

 

CAN I USE MORE THAN ONE DISCOUNT/VOUCHER CODE?

You can only use one discount/voucher code at a time.

 

CAN I USE DISCOUNT CODE(S) ON SALE, CLEARANCE & EXCLUSIVE ITEMS?

Discount code(s) do not apply on Sale or Clearance Items, taxes, shipping and cannot be combined with any other offers. Select products may be excluded from discounts.

 

WHAT PAYMENT METHODS CAN I USE?

We accept Credit Card payments through our secure payment gateway. We currently accept:

• Visa, Mastercard, American Express, Discover, JCB, Diner's Club

• Shop Pay
• Apple Pay
• Google Pay
• iDEAL
• Bancontact

 

WHAT IS MY ORDER STATUS?

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

1. To login to your account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under "Order History."

3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

 

CAN I CHECK OUT WITHOUT CREATING AN ACCOUNT?

You can order as Guest. Order confirmation emails and order-related communication will be sent to the address you provide during Guest Checkout. Just make sure you provide a valid address.

 

WHY IS MY CREDIT CARD BEING REJECTED?

If your credit card is not working with our checkout process, please first check the following:

1. You entered the information correctly.
2. Your address that you used matches the one that you have on file.
3. You have not reached your credit limit.
4. Your card has not expired.

What to do now?

Double-check that you've entered all your information correctly. If you are still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get in touch with you.

 

DOES MY BILLING ADDRESS HAVE TO MATCH THE ADDRESS ON FILE WITH MY CREDIT CARD?

For your financial protection, we require that your billing address match the credit or debit card's billing address that you wish to use during checkout.

Unfortunately, we do not ship outside the EU. Orders with a billing address outside of the EU will not be processed at this time.

 

HOW COME AFTER ORDERING IT SAYS STRIPE ON MY BANK STATEMENT?

Midas supply professional and honest service.

If you are an American Express cardholder, you may see Stripe instead of our business name. It can take up to 48 hours before Stanley appears on your bank statement.

 

HOW DO I GET A COPY OF MY INVOICE?

If you have placed an order with us, an order confirmation will be sent automatically to your customer address.

1. Log into your customer account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Click on the order number to see more information about your order.
4. To get a copy of your invoice receipt, you can either print the order details screen or contact us to re-send the order confirmation .

 

HOW WILL YOU KNOW WHERE AND HOW TO SEND MY PHYSICAL PRODUCT?

During the checkout process, you will be prompted to select the following:

1. Enter your shipping address that you wish your order to be sent to.
2. Select a shipping option.

Your products will be shipped to you to your specified shipping address by the selected shipping method.

SHIPPING

HAS MY ORDER SHIPPED?

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

1. To login to your account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

 

WHEN WILL MY ORDER SHIP?

All orders will be shipped on workdays within 48 hours after order processing. The time it takes for your order to be delivered once picked and packed, depends on your shipping country.

• BE, DE, NL (1-2 days)
• DK, FR, NL, SE (2-3 days)
• FI, IT (2-5 days)
• AT, PL (3-4 days)
• CY, ES, HU, IE, MC, MT (3-5 days)
• RO, SI, SK (3-6 days)
• BG, CZ, EE, HR, LT, LV, PT (4-7 days)
• GR, LU (5-8 days)

During holidays and with Quencher launches, it can be that our warehouse will need longer than 48h to ship due to high demand. We will do our best however to get your ordered product to you ASAP within the regular 48 hours timeframe.

 

HOW DO I GET MY TRACKING NUMBER?

To retrieve your tracking code for an order, you have placed with us, you can log into your account.

1. To login to your account, click this link and enter your username and password.
2. Once logged in, you will see a listing of your most recent orders under "Order History."
3. Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

 

DO YOU SHIP TO MY COUNTRY?

We ship to addresses within the EU: AT, BE, BG, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, MC, NL, PL, PT, RO, SE, SI, SK.

Unfortunately, at this point we are not able to ship to the Canary islands, Malta and the French islands and neither outside of the EU, including CH, NO.

For shipments to the UK, please visit our Stanley UK store.

 

I LIVE OUTSIDE THE EU.

Unfortunately, at this point we are not able to ship outside of the EU, including CH, NO. For shipments to the UK, please visit our Stanley UK store.

Please us here, and we'll check if we can connect you with a distributor in your country. For more information on the latest happenings with our brand and products, like or follow us online:

Facebook: StanleyEurope

Instagram: @Stanley_europe

TikTok: stanleyeurope

 

WHEN WILL MY BACKORDER SHIP?

Although we try to maintain inventory of all products in the warehouse, occasionally, an item will be back-ordered. Usually, the additional stock will become available within a week. You will receive an as soon as your product ships.

 

CAN I CHANGE MY SHIPPING ADDRESS?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when submitted, and our system can no longer retrieve or change them. If your shipment is not successfully delivered, it will be returned to the fulfillment warehouse, and a credit will be made to your account.

 

CAN I CHANGE MY SHIPPING METHOD?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when submitted, and our system can no longer retrieve or change them.

PRODUCT QUESTIONS

HOW SUSTAINABLE ARE THE STANLEY PRODUCTS MANUFACTURED?

The most sustainable products are the kind that never need to be thrown away or replaced. That&#;s why Stanley has been building durable and reusable bottles for over 100 years. The products are made from Stainless Steel, which is one of the most recyclable materials on the planet. This has enabled Stanley to cut down on the need for disposable products globally. Stanley may have been one of the first to recognize the importance of producing long-lasting and reusable products, but it&#;s about how they do it. By staying focused on Environmental Health and Safety throughout their entire supply chain, Stanley is committed to ethical manufacturing, reducing their corporate footprint, and living by a guarantee that means replacing a single part instead of a whole product whenever possible. To learn more about Stanley's (a brand of PMI) commitment to Corporate Social Responsibility (CSR) visit the PMI Worldwide website: www.pmiworldwide.com/responsibilities.

 

WHAT TYPE OF STAINLESS-STEEL DOES STANLEY USE IN THEIR PRODUCTS?

The steel used by Stanley is 18/8, or grade 304, otherwise known as food-grade Stainless Steel. Like all Stanley products, the Stanley Stainless Steel items must pass rigorous health and safety tests before they are made available to the public.

 

WHAT DOES THE #7 MEAN AT THE BOTTOM BASE OF THE STANLEY PRODUCTS?

The Stanley products are EU-tested safe and approved, and all contact surfaces are guaranteed to be BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all &#;other&#; class. Because the Stanley products are made of multiple materials, they are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.

 

HOW CAN YOU GET TO THE BEST PERFORMANCE (HOT/COLD RETENTION) FROM YOUR VACUUM BOTTLE? (STANLEY ONLY)

Preheat or precool your Stanley vacuum bottle, mug or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the Stanley bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.

 

CAN THE STANLEY VACUUM PRODUCTS BE USED FOR MILK OR DAIRY PRODUCTS?

Stanley does not recommend putting milk or dairy products in your vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at certain temperatures. Fermenting food and beverages may also cause pressure to build up over time.

 

CAN THE STANLEY VACUUM PRODUCTS HOLD DRY ICE?

It is not recommended to use dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your product. Please proceed carefully at your own risk.

 

CAN THE STANLEY THERMOSES BE USED FOR COLD BEVARAGES?

Stanley vacuum bottles retain heat just as well as they do cold, so you can perfectly use your Stanley thermos for hot, cold and even iced beverages.

 

CAN THE STANLEY VACUUM PRODUCTS BE USED FOR CARBONATED DRINKS?

It is not recommended to use carbonated drinks in all sealed containers as the CO2 can produce unwanted pressure within your product. Please proceed carefully at your own risk.

 

WHAT BRUSH SHOULD BE USED FOR YOUR STAINLESS PRODUCT?

You may use any soft brush to clean your Stanley vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the Stainless-Steel surfaces.

 

HOW TO CLEAN YOUR PRODUCT BEFORE ITS FIRST USE?

Please check the bottom of your product to see if it is dishwasher safe, top rack only. If not, hand washing is recommended. Be sure to wash your product before first use.

1. Fill with warm water and mild detergent.
2. Let stand for a few minutes.
3. Wash with a soft, damp cloth or sponge.
4. Rinse and dry with a clean towel.

Your product may need a deep clean occasionally. For this we recommend letting a mixture of one part baking soda and one part warm water soak for up to an hour. After rinsing out this mixture, clean with mild detergent.

 

HOW TO CLEAN THE GASKETS IN YOUR PRODUCT?

To thoroughly clean under the gasket or seal, it is recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.

 

ARE STANLEY PRODUCTS DISHWASHER SAFE?

The bottom of your Stanley product will indicate if it is dishwasher safe. For these products it is always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

 

ARE THE STANLEY PRODUCTS MICROWAVE SAFE?

Most of the Stanley products are made using Stainless Steel. Even items where Stainless Steel is not the main body material there may still be Stainless Steel in the hinges, handles and other places. As a result, it is not recommended that you put your Stanley products in the microwave. Doing so can result in damage to your product and appliance.

 

WHAT TYPE OF PLASTIC WAS USED WITH YOUR BOTTLE STOPPER?

The Stanley products are EU-tested safe and approved and all contact surfaces are guaranteed to be safe to use with food and beverages. The type of outer plastic material we use for our stoppers is BPA-free polypropylene.

 

ARE THE STANLEY PRODUCTS SAFE TO PUT IN THE FREEZER?

It is not recommended to put any of the Stanley products in the freezer. Liquids expand as they freeze and your item will not return to its original shape. This expansion can result in damage to your product that will affect its functionality, thermals and seals.

 

ARE STANLEY PRODUCTS RUST-PROOF?

Stanley products are made of high-grade rust-proof Stainless Steel and will last a lifetime when properly cared for. If you are noticing corrosion that appears to be rust, it could be free-iron particles, dirt or residue that has contaminated the surface. To remove these particles, a standard, non-abrasive household cleaner can be used to free contaminants from the surface. These cleaners can be applied with bristle brushes, sponges or clean cloths. A Stainless-Steel cleaner or polish can also be used. Soaking the product in a mixture of warm water and baking soda, white vinegar or lemon juice might also help. Repeat as necessary to get the desired result. After using cleaners, always wash your bottle thoroughly as recommended in our care and use instructions.

 

ARE THE STANLEY PRODUCTS UNDER A GUARANTEE?

Stanley Products are guaranteed to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This lifetime guarantee does not cover component parts or malfunction due to alteration or accident.

 

WHY ARE THE NEW BOTTLES SO MUCH LIGHTER?

Prior to Stanley vacuum insulated products (including bottles and food jars) utilized Char&#;Vac® insulation. This insulation technology packed charcoal between the inner and outer steel walls while drawing the vacuum. In charcoal was removed from all Stanley products due to its impact on manufacturing and the environment. Since then, higher grade Stainless Steel along with better design, welding, and vacuum technologies have been implemented to maintain durability and increase thermal properties.

 

DOES STANLEY SELL SPARE PARTS? AND WHERE CAN ALL MEASUREMENTS OF THE SEPARATE PARTS OF THE STANLEY PRODUCTS BE FOUND?

Stanley rather replaces parts than a whole product. Please us here so we can determine if a replacement is available and what will best suit your needs.

 

DO STANLEY PRODUCTS CONTAIN LEAD?

At Stanley, one of the key features of our products is our vacuum insulation technology, which provides consumers with drinkware that keeps beverages at the ideal temperature. The vacuum insulation in our products has been sealed using an industry standard process that includes pellets, some of which include some lead, and all of which are covered with a durable stainless-steel layer, making them inaccessible to consumers.

All Stanley products are safe. Rest assured that no lead is present on the surface of any Stanley product that comes into contact with the consumer nor the contents of the product. 

If the base cap comes off during ordinary use, the product may be eligible for our Lifetime Warranty, available here: https://eu.stanley.com/pages/contact.

 

RETURNS AND CANCELLATIONS

HOW DO I REQUEST A REFUND?

The product didn't work out, or it wasn't you expected? No worries, if your product was purchased from the Stanley website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging.

To request a return, click here. If your product was purchased from another retailer, you'd need to request a refund from that retailer.

 

HOW DO I CANCEL MY ORDER?

We attempt to process and ship your order as quickly as possible. Please contact our Consumer Support Team as soon as possible if you need to cancel your order. us here to get instructions on how to proceed.

 

WHEN WILL I SEE MY CREDIT APPEAR IN MY ACCOUNT?

Refunds will be returned to the original form of payment. The refund should reflect on their next billing cycle.

 

HOW DO I SHIP MY RETURN?

Did you pick the wrong color, or was the style is not working for you? We're sorry to hear that.

If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website.

To request a return, click here.

 

WARRANTY CLAIM

IS MY PRODUCT COVERED UNDER A WARRANTY OR GUARANTEE?

Stanley Products are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This warranty does not cover parts or malfunction due to alteration or accident. For more information regarding proper use, please see the care and use instructions provided with your product.

 

HOW DO I FILE A WARRANTY CLAIM?

If you have any questions regarding your Stanley product, please contact our Consumer Support Team. To file a warranty claim, please us here.

 

REPLACEMENT PARTS

CAN I GET REPLACEMENT PARTS?

here

so Stanley can determine if a replacement is available and what will best suit your needs.

Stanley rather replaces parts than a whole product. Please us

 

LINKS

TERMS AND CONDITIONS

PRIVACY POLICY

 

OTHERS

HOW CAN I BE A WHOLESALER?

Our vision is to revolutionize the way people enjoy food and beverage everywhere. It is important that we partner with accounts that fit with our brands and vision to ensure our mutual success.

Before we can fully assist you, we need to know much more about your business. Please help by filling out our Dealer Inquiry Form.

 

HOW CAN I BE A PART OF YOUR TEAM?

We hire the best. If you are passionate, fun-loving, and unique, we'd like to hear from you. For more information about the current openings, click on this link.

 

Submit a request by emailing us here, and our Consumer Support will answer your request within

5 business days

(during business hours M-F).

Submit a request by emailing us, and our Consumer Support will answer your request within(during business hours M-F).

If you are looking for more details, kindly visit Wholesale Drinkware.